Update on this post....
The dumb shit resident that I saw never called back with my lab results. I got annoyed after trying to call her back for a week and just looked them up myself. Maybe I wasn't supposed to do that? eh, oh well.
Called 11 times to get an appointment with an attending: hold, transfer, hold, hold, ANSWER, nope transfer, click.......fuck!
Called on the 12th time this past Friday from work in the same hospital where the practice is located:
Secretary: Hello? what department are you calling from? What can I do for you?
Me: Hi this is Nurse Miss Kelly from the burn unit, I'm a former patient of Dr. W's, I need to make an appointment with Dr. C?
Secretary: Oh do you work here in the hospital?
Me: Umm, yes?
Secretary: Marvelous. How's this Tuesday at 10:30am?
Me: Seriously? That's great.
Secretary: Would you like us to call you if we can an earlier cancellation?
Me: I'd love that! (thinking am I dreaming?)
Secretary: Okay, I can reach you at this number?
Me: Actually my cell is better xxx-xxx-xxxx. thanks.
Secretary: Oh, okay. Well then I'll note that. Bye bye.
lesson learned: make an internal phone call, work the system!